Property Information

CHECK-IN/ CHECK-OUT

Check-in time is 2:00pm.
Check-out time is 10:00am.

If you wish to extend beyond the 10:00am check-out time, please contact Reception on +61 2 5343 1884, additional charges may apply for late check-outs. Please call Reception the night prior to check out if you need to extend your stay. Late check-outs are not always possible especially when requested on the morning of check-out. Please note, we are always happy to store your luggage.

EXPRESS CHECK-OUT

Early start in the morning? Our Express Check-Out Service is designed to get busy guests on the road sooner. If you have a zero balance, please leave your key card in the room and close the door behind you. Alternatively, please call Reception by 7:00pm the night prior to departure to confirm payment details and an email address.

ACCOUNTS

Accounts are issued on departure and are due for payment immediately. Surcharges may apply for credit card payments (see Credit Cards).

ATM

The closet ATMs can be found at the Orange Central Square Shopping Centre, less than a five minute drive away. This location offers NAB, ANZ, St. George, and CBA banks.

CELLAR DOOR

Ferment Wine Centre & Store, situated adjacent to Yallungah, is your destination for local wines. Guests can access Ferment through a private gate located just outside Reception. The centre features tastings of wine and gin, alongside a diverse selection of local wines available by the bottle or glass.

Ferment is open six days a week. Monday to Saturday: 11:00am to 8:00pm.

BUSINESS SERVICES

Please contact Reception if you require business services such as photocopying. We will provide services in-house where possible, however more extensive services may need to be outsourced. Fees may apply.

CANCELLATION

Please note cancellations must be made 48 hours prior to 2:00pm on the day of check-in to avoid a cancellation charge. Cancellations inside this period are subject to a full penalty.

Full prepayment will be taken from the credit card details provided two days prior to your arrival date.

CAR PARKING

Assigned self-parking for one vehicle per room is available on site for in-house guests. Our team will direct you to your car park. Street parking is available for over-sized or additional vehicles.

CHEMIST

Chemist Warehouse is located a short drive away on Summer Street. For further assistance with directions, please see Reception.

Chemist Warehouse
158 to 160 Summer St, Orange NSW 2800
+61 2 6360 2960

CREDIT CARDS

We accept most major credit cards including VISA, Mastercard and AMEX. All credit / debit card payments made to us via an onsite payment system will incur a non-refundable credit card service fee.

Visa/Mastercard – 1.95%

Amex – 2.5%

If you are paying cash or your room is prepaid, please also be prepared to provide credit card details as a security measure.

DOCTOR

Orange Square Medical Centre

Shop 110/227 Summer St, Orange NSW 2800
+61 2 6311 1599

EMERGENCIES – FIRE & MEDICAL

Please familiarise yourself with our Emergency Evacuation Plan on the back of the guest room door or in the cabinetry. Also take note of where the stairwells are located if your room is situated on the first floor.

In the event of an emergency, please dial 000 to obtain outside help.

In the case of fire, please exit your room immediately and inform your next-door neighbours as you exit. Proceed to the emergency assembly area.

For basic first aid needs please see Reception.

HOUSEKEEPING

Our housekeeping team are onsite each morning to assist you with any special requests to make your stay more comfortable. For any specific requirements, please contact our Reception team.

A light housekeeping service including fresh bath linen if required, is provided daily, with a more comprehensive service, including full change of all linen conducted every third day.

LUGGAGE STORAGE

Temporary luggage storage is available without charge. If you require assistance with your luggage, please contact Reception.

MEETING ROOM

Guests of the hotel may book The Lamrock Room for a conference, meeting, private lunch or dinner for up to 16 guests. Please contact Reception to discuss availability and costs.

PETS

Assistance animals are permitted on the property and accommodation areas; no other pets are allowed.

POST OFFICE

Australia Post – Orange Post Shop
222-224 Summer Street, ORANGE New South Wales 2800
13 13 18
Open Monday to Friday 9:00am to 5:00pm, Closed on Saturday and Sunday.

RECEPTION

Reception is open from 7:00am to 7:00pm daily. To speak with our team, or if the Reception is unmanned, please call +61 2 5343 1884.

SUPERMARKET

Woolworths Orange is a 10-minute walk from the hotel on Anson Street. For further assistance with directions, please see Reception.

Woolworths Orange
197-203 Anson St, Orange NSW 2800
Open 7 days 7:00am to 10:00pm.